iNerc

applicants

• Must have 3+ years of experience with Help Desk support.
• Strong ability surrounding XP and related MS Office applications.
• Active Directory experience (add / delete users, create / reset passwords, etc…)
• Strong HW/SW troubleshooting experience.
• Strong Networking experience at the desktop level including IP, TCP/IP and DHCP.
• Experience working with Remedy or CA Unicenter (experience with other ticketing systems will be acceptable)
• Ability to troubleshoot telephony issues
• Must have strong customer service and communication skills.
• Must be flexible to work all shifts within a 24/7 call center including nights, weekends and holidays.
• Must pass background check (criminal) and drug test prior to starting.

Pluses:

• A+, Network +, MCP/MCSE, etc…
• Experience setting up and troubleshooting iPads
• Prior experience working on a retail Help Desk and POS exp.
• ITIL knowledge

We have an immediate contract position available for a Help Desk Analyst to support our client’s POS (Point of Sale) platform for approximately 500 retail stores throughout the US and Canada. The selected candidate will be part of a team of 8-10 HD Analysts providing 24/7 support and will be responsible for troubleshooting HW & SW problems, printing problems, networking issues, telecom support, applying patches as needed, connectivity issues, and assisting with new store openings and special projects as needed. The job requires 100% phone support.