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Job DescriptionResponsibilities include but are not limited to maintaining effective operation and continued growth of Center with the direction of the Divisional Director of Operations. Provide leadership, direction, and effective tools to assure growth and competence to all center employees.? Center Management - Review operating results of center daily, weekly and monthly to identify areas of opportunityfor increased profits and decreased expenses. Ensure procedures outlining opening, closing, banking, collections,audits, local store marketing (LSM), all Loss Prevention (LP) procedures, and other company policies are followeddaily. Ensure compliance with Federal, State, and local laws. Control cash flow, balancing and audits whilemaintaining LP standards. Maintain company standards as related to staffing, operations, marketing, collections andcustomer service.? Budget Control ? Manage P&L, payroll and other budgeted items; continuously identify ways to control costs.? Employee Relations - Recruiting, hiring, training, disciplining, evaluating, developing, and terminating of center staff.?Maintain employee files and process all new hire paperwork according to company timeline.? Leadership - Communicate image consistent with the company creed and vision to all members of center. Provideguidance in all aspects of operations. Recognize and develop skills/abilities of associates in order to meet center andcompany objectives. Delegation of center responsibilities.? Training ? Provide on-site training instruction on all aspects of leadership, company procedures and policies. Ensurecenter staff fully comprehends how to perform their job duties and responsibilities as well as understand how to useour computer system.? Product Knowledge - Understand new and current products so you can assist with the company?s marketing and salesinitiatives.? Marketing - Maintain an on-going marketing strategy and marketing tracking sheets for the center. Conductdivisional market analysis/strategy to increase total market share and active accounts. Pursue marketing strategies thatwould help grow center.? Team Player - Provide operational support by working with other departments to solve issues that develop.? Collections ?Lead team in collecting Past Due, Non-Sufficient Funds (NSF), Write Offs, and perform field calls.? Customer Service ? Provide exceptional service and support to customers.? Data Entry ? Complete transactions accurately and in a timely manner on both new and existing accounts.? Account Maintenance ?Ensure all required documentation is included in each customer?s file. Information should beaccurate and complete.? Sales ? Recommend and sell products and services to meet customer?s needs? Phone Calls ? Manage incoming and outgoings calls in a professional, customer-oriented manner.? Center Appearance ? Manag the appearance of the center by keeping it clean and organized; Housekeeping dutiesinclude but are not limited to vacuuming, sweeping, dusting, cleaning windows, bathroom upkeep, etc.? Local Travel - Assist with marketing, collections, staffing, and banking responsibilities within the division.? Adhere to all company policies and procedures.? Communicate and adhere to all points of the Company?s Creed.JOB REQUIREMENTS:MINIMUM REQUIREMENTS: Valid drivers license, able to pass a background check and drug test, reliable transportation, immediate access to a vehicleduring working hours, minimum age 18 (except in AL & NE, the age requirement is 19). Must be available from8:00am to 8:00pm daily.EDUCATION LEVEL REQUIRED: High School Diploma or equivalent required; college preferred.EXPERIENCE REQUIRED: Prior management experience; preferably 2 years. Good working knowledge of financial products, P&L, thecollections process and cost controlling measures.?Capable of calculating and explaining a simple interest APR.KNOWLEDGE REQUIRED: Strong computer knowledge and telephone skills. Excellent written and verbal communicationskills, particularly to ensure product understanding.?Strong time management and personal skills. Experience with coaching and developing a team.PHYSICAL REQUIREMENTS: Physical demands are those that must be met by employee to successfully perform the essential functions of this job.?Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.TRAVEL: Ability to travel within division (as needed).ATTIRE: Professional attire (as required by company standards).If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.©2010 First Advantage, All Rights Reserved | PRIVACYPowered by First Advantage



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Published at 10-28-2010
Viewed: 37 times