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ESSENTIAL DUTIES & RESPONSIBILITIES: Ensures optimum sales floor coverage and takes the appropriate action Oversees and executes all cashwrap processes requiring management approval Models, encourages and demonstrates behaviors on the sales floor Monitors cashwrap to ensure customers are served in accordance with customer service policies and cashier guidelines Assists manager with focal process for direct reports Creates development and training plans for direct reports Shares feedback from customers to leadership team to improve overall customer experience Reviews changes to Sales Associates availability and forwards to Customer Experience Manager for approval Monitors the store fund (i.e., safe and registers) to ensure the store has appropriate funds for daily/weekly business needs Ensures store is a neat, clean and safe environment for all employees Ensures participation in community involvement to drive brand awareness and loyalty Communicates feedback to manager regarding sales and sales-support team member performance Maintains company standards of neat, clean and organized sales floor, cashwrap and fitting room areas Provides in-the-moment coaching on sales floor to staff to reward good behavior and to redirect when needed Trains and coaches Customer Experience team members to meet productivity standards Provides on-the-job training to all employees on company initiatives and standards to ensure that everyone fully understands company dir ction Communicates and manages floor coverage as Leader On Duty (LOD).

FOR MORE INFORMATION ABOUT THIS JOB AND TO APPLY PLEASE GO TO http://www.hound.com

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Published at 08-12-2010
Viewed: 54 times