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Receive incoming call from the Client Community providing first level supportInitiating the process through which network, systems and client problems are identified and resolved, including problem recognition research, resolution and documentationRequired SkillsBasic typing skillsDemonstrate effective communication skills (verbal, listening and written)Ability to multi-task effectively and demonstrate time management skillsDemonstrate ability to follow policy and proceduresA strong business maturity and professionalism is essentialDemonstrate ability to troubleshoot, analyze and resolve customer concernsA strong technical aptitude, strong PC literacy skills including function and capabilitiesCandidate will be highly motivated having a strong sense of urgency, high detail orientation and adept at multitasking.Candidate will also be a team player with strong organizational skills, have a professional appearance and positive attitude.Ability to commit to working flexible hoursRequired ExperienceHigh school graduate or the equivalent requiredMCSEA CertificationsSTI KnowledgeCertified Helpdesk Analyst

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Published at 08-05-2010
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