iNerc

applicants

The Patient Access Manager is responsible for the daily operations of all functions and serves as the liaison between the Service Center and the facility. The Patient Access Manager integrates the department’s services with the hospital’s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Ensure QA on registrations for all areas of Registration
• Provide continuous training for and communicates changes to existing employees
• Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
• Follow-up on patient complaints promptly
• Implement and promote excellent customer service Perform patient registration function when needed to ensure wait times are kept to a minimum
• Work closely and professionally with outside agencies on special projects developed by the corporate
office
• Interview, hire, evaluate, and counsel Patient Access staff members
• Perform evaluations in a timely manner
• Train new employees in all aspects of their assigned job
• Supervise and maintain the productivity of employees
• Review the quality of patient registration documents on a daily basis
• Complete monthly reports to the Director (ARMAP, Clear Access, etc.)
• Responsible for Dept. Operations Report, FTEs and Operating budgets
• Ensure all personnel policies are followed
• Develop and maintain a Patient Access Policy and Procedure Manual
• Maintain a clean MPI on Meditech and works closely with Medical Records on a daily basis
• Maintain QA statistics and reports
• Monitor and maintain Daily Preservice Log, BILL45, and Alpha Census according to established
Business Office standard
• Act in the capacity of Director in his/her absence’,’!*!EDUCATION
•
High School Diploma or GED required. Associate’s or Bachelor’s Degree preferred.
EXPERIENCE
•
Patient Access experience
•
Minimum 3 years management experience’,’!*!EDUCATION
•
High School Diploma or GED required. Associate’s or Bachelor’s Degree preferred.
EXPERIENCE
•
Patient Access experience
•
Minimum 3 years management experience

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