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**Must be a US Citizen and be able to pass an extensive Background Investigation that includes Criminal & financial over 15 years.

• Minimum Vocational Tech School background or better
• A+ (A Plus) cert and MCP. MCP’s that passed Exam 271 or MCSE/MCSA
• Five (5) years experience providing Desktop / Laptop support end user support.
• Two (2) or more years experience on Network Servers
• Two (2) or more years Networking (LAN) equipment
  • Must be a strong troubleshooter
  • Must demonstrate background and a high level of competency

*Desktop / Laptop Hardware, Windows XP, MS Office, Outlook email, peripherals and good networking skills.

• Network Server Hardware and fundamental Windows 2K 2K3 understanding
• Network equipment including Switches and Routers
• Basic knowledge Telecom and Network Ops
  • Professional skills include:

*Strong Customer Service Orientation

• Exceptional communication skills both verbal and written
• Able to work independently with minimum of supervision
• Team player.

Tier II Help Desk / Desktop Support Technician servicing a major Federal Financial Agency. The technician will have to work independently with minimum supervision and become the hands and eyes for the network and server folks working in their Arlington office to resolve problems.
The Technician will fill multiple rolls that includes helpdesk, desktop, network, and windows server support functions within an enterprise open systems environment. It is essential that the candidate has a strong competency in each respective functional area, and achieves the performance deliverables ncluding;

• Network Control Center (NOC) Support
• Helpdesk and Desktop Support
• Desktop imaging and management
• Windows Server Support

Additionally, this person will provide support to the Telecom, Network Ops and Server teams by taking directions over the phone to assist in the resolution of critical outages

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Published at 02-04-2010
Viewed: 372 times